Cancellation, Return & Refund Policy — Atozum Bangladesh
Welcome to Atozum. Customer satisfaction is our priority, and we are committed to providing a transparent and reliable return, refund, and cancellation policy in Bangladesh.
Please carefully review our policy before placing an order.
Order Cancellation Policy
At Atozum, every confirmed order enters our processing and quality-check system immediately.
For this reason, once an order is confirmed, it cannot be canceled without a valid reason approved by Atozum customer support.
Valid cancellation reasons may include:
✔ Incorrect product or quantity selected by mistake (reported immediately)
✔ Duplicate order placement
✔ Payment-related issue
✔ Product availability issue confirmed by Atozum
✔ Special circumstances approved by our support team
Cancellation requests without a valid reason will not be accepted after order confirmation.
Once the product has been shipped or dispatched for delivery, cancellation requests are strictly not allowed.
To request cancellation approval, contact:
📞 01301115511
✉️ support@atozum.com
Our support team reviews each request individually to maintain fair marketplace operations and efficient order fulfillment.
Return Eligibility Policy
At Atozum, returns are accepted only if the delivered product has a genuine issue.
Customers must report return requests within 24 to 48 hours of receiving the product.
Eligible return reasons include:
✔ Wrong product delivered
✔ Damaged product received
✔ Defective product
✔ Manufacturing issue
✔ Incorrect size delivered (different from ordered size)
✔ Product significantly different from product description
All return requests are subject to verification by our support and quality assurance team.
Non-Returnable Situations
We do not accept returns or exchanges for reasons such as:
- Change of mind
- “Choice hoy nai” / personal preference dissatisfaction
- Product looks different based on customer expectation but matches listing description
- Ordered by mistake after confirmation
- Product not liked after delivery without defect
Atozum encourages customers to review product details carefully before placing orders.
Non-Refund & Non-Returnable Products
The following items are strictly non-returnable and non-refundable unless damaged or defective upon delivery:
- Customized furniture covers
- Customized sofa covers
- Customized gaming chair covers
- Hygiene-related products
- Opened beauty products
- Flash sale items
- Discounted / offer products
- Gadgets & electronics (unless defective on arrival)
How to Request a Return or Refund
To request return or refund support, contact us with:
- Order Number
- Product Name
- Clear issue description
- Photos / videos (if damaged or defective)
Contact Support:
📞 01301115511
✉️ support@atozum.com
Support Hours:
Saturday – Thursday
10:00 AM – 10:00 PM
Return Shipping Cost Policy
Customers are responsible for return shipping costs.
Atozum does not cover return courier charges unless explicitly approved by our support team after inspection.
Refund Policy
Once the returned product is received and successfully inspected, approved refunds are processed within 3 to 5 business days.
Refund methods available:
- Bank Transfer
- bKash
- Nagad
Refunds are issued only after return verification is completed.
Refund Rejection Conditions
Refunds will not be issued if:
- Product is found used
- Product is damaged by customer handling
- Missing original packaging or accessories
- Return request submitted after 48 hours
- Product issue cannot be verified
Return Product Conditions
To qualify for a return:
- Product must remain unused
- Product must be in original packaging
- All tags, labels, and accessories must remain intact
- Product must not be washed, altered, or damaged by customer misuse
Atozum reserves the right to reject returns if these conditions are not met.
Why Shop with Atozum?
As a trusted online shopping marketplace in Bangladesh, Atozum ensures:
✔ Transparent return policy
✔ Fast refund processing
✔ Secure customer support
✔ Quality assurance checks
✔ Trusted shopping experience