Terms & Conditions — Atozum Bangladesh
Welcome to Atozum. These Terms & Conditions govern your use of Atozum’s website, products, and services. By accessing, browsing, or placing an order through Atozum, you agree to comply with the terms outlined below.
Please read these terms carefully before making a purchase.
Acceptance of Terms
By using Atozum, you confirm that you:
- Are legally capable of entering into a binding agreement
- Agree to comply with all website policies
- Accept our return, refund, cancellation, and delivery policies
- Provide accurate and truthful information during checkout
Failure to comply may result in order cancellation or account restriction.
Product Images & Description Disclaimer
We aim to display products as accurately as possible.
However, slight differences may occur due to:
- Lighting conditions
- Device display settings
- Fabric texture variations
- Color perception differences
- Manufacturing batch variation
Minor visual differences do not qualify as product defects unless the product is significantly different from its listed description.
Pricing Accuracy & Errors
Atozum strives to maintain accurate product pricing.
However, if a product is mistakenly listed at an incorrect price due to technical, system, or human error, Atozum reserves the right to:
- Cancel the affected order
- Correct the product pricing
- Notify the customer before further processing
Atozum is not obligated to fulfill incorrectly priced orders.
Order Confirmation Policy
All orders are confirmed through customer phone verification.
Customers must respond to confirmation calls to validate their purchase request.
If a customer remains unreachable after three (3) contact attempts, the order will be automatically canceled.
Confirmed orders enter immediate processing.
Once confirmed, orders cannot be canceled without a valid reason approved by Atozum support.
Account Use & Fraud Prevention
Customers must not:
- Create fake accounts
- Submit fraudulent orders
- Provide false information
- Abuse promotional offers
- Disrupt website functionality
- Attempt unauthorized access
Violation may result in:
- Immediate order cancellation
- Account suspension
- Permanent account ban
- Legal action where applicable
Intellectual Property Rights
All content published on Atozum, including:
- Brand name
- Logo
- Product images
- Website design
- Written content
- Graphics
- Custom product visuals
are the exclusive intellectual property of Atozum.
Unauthorized reproduction, copying, modification, redistribution, or commercial use is strictly prohibited. Legal action may be taken against violations.
Payment Methods
We accept secure payments through:
- Cash on Delivery (COD)
- bKash
- Nagad
- Bank Transfer
- Debit / Credit Card Payment
Atozum reserves the right to verify payment details before processing any order.
Limitation of Liability
Atozum is not liable for indirect losses arising from:
- Courier delays
- Website downtime
- Technical interruptions
- External service provider failure
- Force majeure events
Our liability is limited to the value of the purchased product.
Policy Updates & Modifications
Atozum reserves the right to modify these Terms & Conditions at any time without prior notice.
Updated terms become effective immediately upon website publication.
Customers are encouraged to review this page periodically.
Contact Information
For questions regarding these Terms & Conditions, contact:
Customer Support:
📞 01301115511
✉️ support@atozum.com
Support Hours:
Saturday – Thursday
10:00 AM – 10:00 PM
About Atozum
Atozum is a trusted online shopping marketplace in Bangladesh, offering premium products across multiple categories including:
- Furniture Covers
- Sofa Covers
- Gaming Chair Covers
- Gaming Chairs
- Fashion & Apparel
- Electronics & Gadgets
- Health & Beauty
- Lifestyle Essentials
We reserve the right to update product listings, pricing, descriptions, or availability without prior notice.
Delivery Timeframe
Estimated delivery timelines:
Inside Dhaka: 1–3 business days
Outside Dhaka: 3–7 business days
Delivery delays caused by:
- Courier disruptions
- Public holidays
- Weather conditions
- Political or unavoidable external circumstances
are beyond Atozum’s direct control.
Delivery Coverage
Atozum delivers products all over Bangladesh.
Delivery service availability may vary depending on courier service accessibility in specific areas.
Delivery Charges
Delivery charges vary depending on:
- Product category
- Product weight
- Delivery location
- Courier service fees
Applicable delivery charges are displayed during checkout before payment confirmation.